10 IT Support Solutions every business needs to Stay Competitive

10 min read

In today’s digital age, having the right IT solutions can make or break a business. From streamlining professional services, operating systems, to protecting sensitive data, there are a variety of essential IT support solutions that can help your business stay ahead of the competition. Penntech are an IT Support provider.

Here are 10 must-have IT solutions for any modern business.

IT Support for Business Intelligence

BI tools provide actionable insights into business performance, helping businesses identify areas for improvement and make data-driven decisions.

Business intelligence (BI) refers to the process of collecting, analysing, and presenting data to gain insights into business performance and make data-driven decisions. Here are some examples of business intelligence applications in various industries:


Retail businesses use BI to track sales trends, customer behavior, inventory levels, and supplier performance. For example, a retailer may use BI to analyse sales data to identify the most profitable products, optimise pricing strategies, and forecast future demand.


Healthcare organisations use BI to analyse patient data, improve patient outcomes, and optimise operational efficiency. For example, a hospital may use BI to track patient wait times, reduce readmissions, and monitor staff productivity.


Financial institutions use BI to monitor financial performance, identify potential risks, and improve decision-making.

For example, a bank may use BI to analyse customer data to identify potential fraud, reduce credit risk, and optimise loan portfolios.


Manufacturers use BI to track production processes, optimise supply chain management, and improve quality control.

For example, a manufacturer support engineer may use BI to monitor machine performance, identify production bottlenecks, and improve inventory management.


Marketing teams use BI to track marketing campaigns, measure customer engagement, and optimise marketing spend.

For example, a marketing team may use BI to analyse customer data to personalise marketing campaigns, optimise ad targeting, and measure the effectiveness of social media campaigns.

These are just a few examples of how BI is used in different industries. BI can be used to gain insights into any business process that generates data.

By leveraging BI tools and techniques, businesses can optimise operations, improve decision-making, and gain a competitive advantage in their respective industries.

Cloud computing

Cloud Computing

Benefits of cloud computing include scalability, flexibility, cost-effectiveness, reliability, and security. Cloud computing enables businesses to scale up or down their computing resources based on their needs, reduce hardware and software costs, access data and applications from anywhere, and enhance data security and disaster recovery. Cloud computing has become a popular technology for businesses of all sizes and industries, from startups to large enterprises.

Cloud computing is a game-changer for businesses of all sizes. It allows you to store and access data and applications over the internet rather than on local servers or hard drives. This means you can access your data anywhere, anytime, and on any device.

Cloud computing also offers scalability, flexibility, and cost savings, as you only pay for the resources you use. Whether you need to store large amounts of data, run complex applications, or collaborate with remote teams, cloud computing is an essential IT solution for any modern business.

There are three main types of cloud computing services:

Network Infrastructure

Infrastructure as a Service (IaaS)

IaaS provides access to computing resources, such as virtual machines, servers, storage, and networking, over the Internet. Customers can rent these resources to build and run their own applications, websites, or software for IT Support.

Platform as a Service (PaaS)

PaaS provides a platform for developing, testing and deploying applications online. PaaS providers offer a preconfigured environment with all the tools, libraries, and IT support needed for developers to build and deploy their applications.

Software as a Service (SaaS)

SaaS provides access to software applications over the Internet. Customers can use these applications directly without installing or managing any software. Examples of SaaS applications include Google Docs, Salesforce, and Microsoft Office 365.


The benefits of cloud computing include scalability, flexibility, cost-effectiveness, reliability, and security. Cloud computing enables businesses to scale their computing resources based on their needs, reduce hardware and software costs, access data and applications from anywhere, and enhance data security and disaster recovery. Cloud computing has become a popular technology for businesses of all sizes and industries, from startups to large enterprises.

Could you ask your IT Support Provider for support if you have technical issues?

Collaboration Tools

Collaboration Tools

Collaboration tools are software applications and platforms facilitating communication and collaboration among team members working on shared projects. Here are some examples of collaboration tools to support team and business activity:

Video Conferencing

Video conferencing tools, such as Zoom, Skype, and Google Meet, allow team members to communicate with each other in real time, regardless of their location, to support business activity.

Project Management

Project management tools, such as Asana, Trello, and Monday.com, allow teams to organise, assign, and track tasks and projects, ensuring everyone is on the same page.

Document Management

Document management tools like Google Drive, Dropbox, and OneDrive allow team members to collaborate on documents and files, track changes, and access files from anywhere.

Chat and Messaging

Chat and messaging tools like Slack and Microsoft Teams enable teams to communicate in real-time, share files and links, and organise conversations into dedicated channels.


Whiteboarding tools like Microsoft, Miro and Jamboard enable teams to collaborate on visual ideas, brainstorming, and planning.

Virtual Collaboration

Virtual collaboration tools like Microsoft Teams, Spatial and Mozilla Hubs enable teams to collaborate in virtual environments.

These are just a few examples of collaboration tools businesses can use to improve teamwork, increase productivity, and enhance communication among team members, whether working in the same office or remotely.

Customer Relationship Management

Customer Relationship Management (CRM) Software

Customer Relationship Management (CRM) software is an essential IT solution for businesses looking to improve processes, customer interactions and increase sales for a small business. CRM software allows companies to track customer interactions, manage leads and sales pipelines, and analyse customer data to improve marketing and sales strategies.


By implementing CRM software, businesses can streamline their customer management processes and provide better customer experiences, ultimately increasing customer loyalty and revenue.

Cyber Security Solutions

Cyber Security Solutions

In today’s digital age, cybersecurity is more important than ever. With the rise of cyber threats like hacking, phishing, and ransomware, businesses need to take proactive measures to protect their sensitive data and systems.

This includes implementing strong passwords, using firewalls and antivirus software, regularly backing up data, and providing cybersecurity training to employees. Investing in cybersecurity solutions is essential for protecting your business and building trust with your customers and clients.

Data Analytics

Data analytics allows businesses to extract insights from data, enabling better decision-making and strategic planning.

Data Backup

Data Backup and Disaster Recovery Support Services

Data backup and recovery is a crucial IT solution for any business. Losing important data can devastate a company, leading to lost productivity, revenue, and legal consequences. Implementing a reliable backup and recovery system ensures that your data is protected and can be quickly restored in the event of a disaster.

This can include backing up data to the cloud, using external hard drives, and regularly testing the recovery process to ensure it works effectively. Take your time – invest in data backup and recovery solutions today. Also, it would be best to avoid hardware problems by keeping hardware up-to-date with best-in-class, latest technologies.

Enterprise Resource Planning (ERP)

ERP systems integrate various business processes, such as inventory, accounting, and human resources, providing a comprehensive view of the business operations.

IT Support

Mobile Device Management

With the rise of remote work and bring-your-own-device (BYOD) policies, mobile device management (MDM) has become an essential IT solution for businesses. MDM allows companies to remotely manage and secure employee devices remotely, protecting sensitive company data.

This can include setting up passcodes, encrypting data, and remotely wiping devices in the event of loss or theft. By implementing MDM, businesses can maintain control over their data and minimise the risk of security breaches.

Virtual Private Network (VPN)

VPNs provide secure remote access to business networks, allowing employees to work from anywhere while ensuring data privacy and security. It’s the IT support they need.


Implementing these IT support solutions can help businesses stay competitive, improve efficiency, and enhance customer satisfaction while mitigating risks and ensuring data security.

Technical Support Services

Technical Support Services

Are you looking for a London IT Support partner to take full responsibility for your IT support so that you can focus on your core responsibilities?

We make technology easy by providing one point of contact for all your technical IT support needs.

One of our top priorities is understanding your business objectives, getting to know your teams and providing outstanding IT Support.

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