VOIP Telephony Implementation
Hosted telephony is now more widely available since internet connectivity has become more stable on a global level.
The introduction of cloud-based hosted telephony allows you to save costs of your calls while providing higher availability, security and the ability to quickly and easily scale these services up or down.
Hosted phone systems, or virtual phone systems, enable your business to have a fully functional telephone service without needing to purchase system hardware, other than handsets. No more waiting for the provider to install another ISDN line.
At Penntech IT we have chosen to partner with both 3CX and 8×8 to offer competitive prices to suit our client’s needs.
The options in hosted phone systems include both traditional PBX and Voice Over Internet Protocol (VoIP), which uses the Internet to transmit calls.
There is a wide range of VoIP handsets available, or download software to your mobile phone and take your business every with you. Never miss a call again! Alternatively, you can have the traditionally looking handset on your desk or software on your laptop screen OR a combination of all of them.
Do we provide great IT support to SMEs? Absolutely, that’s what our Clients tell us. But why would you want to partner with us for IT Support Services?
What sets us apart is that we never tie clients into long contracts. We are confident of our ability to go above and beyond so don’t feel we need to.
We’re proud to have 100% client retention since the business began by being an exception IT Support Company.
Straight Talking
Who needs jargon?
Our engineers are trained to talk to clients in plain English. Of course, if you want to know the technical details of a fix or solution, we’ll happily explain.
Client Centric
Our customers are our reason for being
Our customers come first. Providing first-class service is at the heart of the Penntech culture and we’re proud of that. Our team of friendly, approachable engineers will go the extra mile to ensure that this is achieved, by communicating regularly and clearly. We measure and reward our staff based on your satisfaction with the services we offer.
Responsive
Knowing your request has been received brings peace of mind
We always send an acknowledgement response immediately and then respond verbally to all client requests within the first 15 minutes.
Knowledgeable
Continuous development for all of our employees
We offer them all training and the opportunity to gain qualifications to enhance knowledge of our key partners’ solutions, such as Microsoft, Cisco and VMWare. Technology is always changing and adapting to business needs and we recognise we must do the same. We are committed to the principles of Kaizen in everything we do as a business.
Secure
Protecting your business data
We continually advise clients on how to keep their IT systems and data secure in today’s dispersed working environment with its constantly evolving security threats. We implement the highest level of security ourselves to ensure that our client data is always safe. Our Cyber Essentials accreditation demonstrates this commitment.
Penntech offer the best value, technical excellence and outstanding IT help desk support and response times. That’s what our clients tell us.
Office moving is challenging when IT systems, telephony and internet connectivity also need to move! Don’t panic, we’re here to help you with your office move.
During our infrastructure audit, we build an initial profile of your business to ensure that we are able to recommend improvements which can aid staff productivity and deliverability to your clients.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec convallis pellentesque hendrerit. Etiam aliquam egestas euismod. Vestibulum tristique dolor nec justo condimentum mattis.
Some of the most common steps in network configuration are assigning IP addresses and other Internet Protocol (IP) addresses, configuring routers and switches, assigning VLANs for traffic segregation, and deploying the network in a production environment.
Cras semper tristique metus sit amet varius. Nunc ullamcorper accumsan nibh sit amet tristique.
IT strategy is a core element of any business whether its e-commerce products or streamlined service delivery. All business requires IT to communicate and promote their business offerings.
We provide support and solutions to the most challenging IT problems. Read what our clients have to say about us and how we helped them.
Office 365 is the world’s most popular app. It’s fast, powerful, integrated with other Microsoft apps, and available across devices. We’re proud to be a Microsoft Silver Partner.
How accreditation is achieved?
We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:
And we had to prove our technical knowledge through certified qualification across our team.
Increase your cybersecurity posture and adhere to the most crucial best practices and standards with Cyber Essentials certified solutions.
Cyber Essentials is a scheme backed by the British Government which helps you to guard against the most common security threats and demonstrate your commitment to Security.
Security attacks come in many shapes and sizes, but the vast majority are very basic in nature and are carried out by relatively unskilled individuals. They’re the equivalent of a thief trying your front door to see if it’s unlocked.
How accreditation is achieved?
We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:
And we had to prove our technical knowledge through certified qualification across our team.
We spend our own time, not yours, to understand, source and deliver the best fit IT solutions to solve your business challenges and ensure that your business’ performance is never hampered by IT headaches. Read through the projects worked on with our clients.
Segregation of multiple networks with VLAN
Penntech completed a full network audit of the current setup to build a full picture of the infrastructure.
A virtualised network was created on the existing hardware across the access, distribution and core switches.
Massive was asked by a client to provide a Cyber Insurance policy. Rather than simply getting a policy they used this request to become compliant with Cyber Essentials.
NHS Elastic Stack: Access Control and Log Rotations
Penntech held discussions with the NHS Trust and agreed to implement Elastic Stack (ELK) which consisted of Elastic Search, Beats, Logstash and Kibana.
MECM Health Review and App Deployment
Penntech carried out a health review of the Trust’s MCEM platform to ensure optimal functionality and security.
Penntech migrated from Stanford’s current provider to Microsoft Teams utilising Direct Routing to allow them to make and receive external phone calls on any devices using the already established Teams application.
Penntech took over management of the move from an IT perspective. We first liaised with the Landlord to ascertain network connectivity options and to ensure these were adequate for Sunrise’s current and future scalability needs.
Penntech proactively advised that the ageing hardware and operating systems were not scalable or aligned with their business growth strategy. They required an infrastructure that was secure, robust, fit for purpose and scalable.
We can tailor our solutions to your budget, and we won’t be beaten on price on a like for like basis. Think we can help you?
Or give us a call
+44 (0) 2033 711 810