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IT Support | Block of Hours

The IT Block of hours agreement is suitable for those of you who have a need for IT services but don't know exactly how much it'll be used every month. You can still save money on a monthly basis without forfeiting your service level agreement.

IT Support Package | Block Of Hours

Choosing a Block of Hours Agreement provides outsourced IT support with a service level agreement but is prioritised below the fully Managed Service Agreement.

Blocks are purchased upfront based on a minimum of 10 hours.  Our differentiator is that the block will continue until exhausted, unlike the industry norm where the block expires after one year.

Block of Hours

The block is payable in advance but has the advantage of a service level agreement prioritised below the full Managed Service option. The blocks are discounted from our Time and Materials option.

Blocks can be used for:

  • Management of Cloud solutions – Office 365, G Suite, Dropbox, Box
  • Professional ticketed helpdesk for record management of support calls
  • Inventory management of systems for record-keeping
  • Management of software licencing and renewals
  • IT Consultancy

Additional solutions can be purchased on a recurring basis to support:

  • Disaster recovery solutions
  • Provision of security measures, including patch update routines
  • 24/7 monitoring

Why Penntech as your Managed Service Provider?

Do we provide great IT support to SMEs? Absolutely, that’s what our Clients tell us.  But why would you want to partner with us for IT Support Services?

What sets us apart is that we never tie clients into long contracts. We are confident of our ability to go above and beyond so don’t feel we need to.

We’re proud to have 100% client retention since the business began by being an exception IT Support Company.

Other IT Support services

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We provide support and solutions to the most challenging IT problems. Read what our clients have to say about us and how we helped them.

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We spend our own time, not yours, to understand, source and deliver the best fit IT solutions to solve your business challenges and ensure that your business’ performance is never hampered by IT headaches. Read through the projects worked on with our clients.


Contact our IT Specialists

We can tailor our solutions to your budget, and we won’t be beaten on price on a like for like basis. Think we can help you?