Outsourcing IT services to give your business a competitive advantage

8 min read

Outsourced IT Support Services

Whilst IT is one of any business’s most relied on service departments, recruiting and managing an internal IT Team comes at an operating cost. Fully managed outsourced IT support services are a better option, especially if they embed themselves into your team and culture and can make cost efficiencies and bring business benefits.

Outsourced IT support is an outsourced technology service provided to businesses seeking outsourcing for the complete IT solution. They should consider outsourcing if they’re looking for IT outsourcers for specific projects alongside internal IT staff.

Outsourcing services provide many economic advantages. Many businesses across London now outsource IT support.

Fully managed or individual IT services

Penntech provides service options to suit your budget; ad hoc IT projects, support contracts, Block of Hours or Fully Managed IT services; the choice is yours. Our outsourced IT service reduces downtime, ensuring optimal security, maintaining compliance and supporting business continuity.

Long-term strategic relationships built on trust and confidence

Penntech is unique among managed IT Support Providers. Our company and strategy focus on building relationships with strategic partners and growing their businesses through IT support solutions and dedicated account management. Our excellent customer support rates are reflected in the outstanding customer retention rate, which is 100%.

Benefit from the cost saving in comparison to an in-house team of IT professionals

Approximately one-third of the companies have cut down on IT budgets to deal with COVID-19 and have instead outsourced IT support services. The savings are significant and the range of IT skills and knowledge is outstanding due to the variety of IT technical support provided.

Outsourcing IT support ensures you get full IT support from an outsourcer. The monitoring of your network infrastructure is done by an industry-standard monitoring system 24 hours a day. The same applies to individual laptops.

Thinking of Switching IT Support providers?

If you’re considering switching IT support providers, you should keep a few things in mind to ensure a smooth transition and get the best possible service from your new provider. Here are some tips:

Identify your needs

Before you start looking for a new IT support provider, please make sure you know your specific needs. Do you need help with new software, with network infrastructure, software support, cybersecurity, cloud migration or all of the above? Understanding your needs will help you find a provider that can deliver the services you require.

Research potential providers

Look for IT support providers with experience working with businesses similar to yours and with a good reputation in the industry. Check their reviews, ratings, and testimonials from other clients to get an idea of customer experience and the quality of their service.

Check their certifications

Please ensure the IT provider technical consultant you choose has the necessary certifications and qualifications to handle your IT needs. For example, if you need help with cybersecurity, look for a provider that is certified in cybersecurity and can handle your specific business and technology requirements.

Evaluate their responsiveness

When you contact potential IT support companies, please pay attention to how quickly they respond to your questions. A business that is slow to respond may not be the best fit for you.

Ask about their pricing

Ensure you understand the provider’s pricing structure and what is included in their service. You want to ensure you’re getting access to the best value for your money.

Plan for the transition

Once you’ve chosen a new IT company, plan for the transition to minimise disruption to customers and your business. Work with your own team and new partner to create a transition plan that outlines the timeline, responsibilities, and communication protocols.

Communicate with your old support company

Communicate your decision to switch to your old service desk or IT support company and work with them to transfer any necessary information or access to your new partner.

Switching IT support providers can be a good way to improve the quality of your IT service and support quality. You can ensure a smooth and successful switch of support contracts by researching, identifying your needs, and planning for the transition.

Commonly asked questions about an IT outsourcing company

Here are some commonly asked questions about outsourced IT support services that may be helpful:

  1. What outsourced IT support services do you provide?

  2. What is your pricing structure and support contract?

  3. Do you offer any guarantees or service-level agreements for your outsourced IT support?

  4. How quickly do you respond to IT support requests?

  5. Do you have experience working with businesses similar to mine?

  6. What certifications do your technicians hold?

  7. How do you ensure data security and protect against cyber threats?

  8. How do you handle communication and reporting with clients?

  9. Do you offer any additional services, such as cloud computing or backup and disaster recovery?

  10. Can you provide references or testimonials from current or past clients?

  11. How do you handle the onboarding and training of new employees?

  12. What is your process for resolving IT issues?

  13. What is your policy for terminating the contract?

  14. How do you handle upgrades and updates to software and hardware?

  15. Can you explain your process for tracking and documenting IT issues and resolutions?

  16. Would we have a dedicated account manager for our support service?

  17. Where is your service desk located?

  18. How do you ensure customer satisfaction?

These are just a few examples of questions that businesses may have when considering outsourcing their IT services. It’s important to ask questions and do your research to ensure you’re choosing a provider that can meet your specific business needs and provide high-quality support for your various business goals.

Strategic benefits of using outsourcing services

There are several strategic benefits that businesses can gain by using an outsourced IT provider:

Cost saving

Outsourcing IT support can be more effective than hiring and maintaining an in-house IT team. An outsourced IT provider can offer flexible pricing models and eliminate the need for additional expenses such as employee benefits and training costs, thus reducing operating costs.

Access to expertise

IT providers often have a team of highly skilled specialists with a range of skills and certifications that can provide expertise in areas such as network connectivity management, security, software development, and cloud computing. They provide a proactive approach to technology and infrastructure maintenance ensuring business operations are not interrupted.

Improved focus on core business

Outsourcing IT support can allow a business the ability to focus more on its core competencies, business goals and strategic initiatives rather than spending time and resources on managing IT issues.

Scalability and flexibility

Outsourced IT providers can offer scalable solutions to grow and adapt to a business’s changing business needs. They can also see support requirements and provide flexible options such as 24/7 availability, remote support, and on-site support.

Enhanced security

IT providers can offer advanced security measures to customers such as encryption, firewalls, and intrusion detection systems that can protect and secure a business’s data and systems from cyber threats.

Proactive maintenance

Outsourced IT providers can monitor and maintain a business’s cloud infrastructure, processes and IT systems proactively, preventing potential issues before they become larger problems.

Increased uptime

IT providers can offer high uptime and reliability, ensuring that a business’s systems and applications are available and running smoothly.

Overall, outsourcing IT support can provide several strategic benefits to businesses, including cost savings, access to expertise, improved focus on core business operations, scalability, security, proactive maintenance, and increased uptime. By partnering with the right IT provider, companies can gain a competitive advantage and focus on their business growth and innovation.

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