Not entirely sure what the benefits are of Managed Services? Check out our Managed IT Services – What are they? Infographic.
If you’d like to understand more about our range of services, the Penntech Services Infodeck will provide you with an overview, but it is not intended to be exhaustive.
The New Client Handbook is provided at the outset and covers everything our clients may need. It also sets out all options for support, be it phone, email, our website support pages or direct from desktops.
We provide all primary contacts with access to the Penntech Portal where our clients can manage tickets and SLA’s. Portal access can be assigned to other team members with relevant security levels to view their own or the team’s activities.
All team members have access to raise tickets quickly and efficiently through the Penntech endpoint located in their desktop taskbar. We make it as easy as possible and cover all preferred options.
The dashboard view provides a snapshot of all activity, which can drill down for Management Reporting. The dashboard offers search functionality and an overview of the infrastructure’s health through graphs for ease.
Security is a major problem for all businesses, regardless of size. Software patching and antivirus is a critical aspect of cybersecurity management. Individual user hardware is monitored and managed 24/7 to protect you.
IT Assets are listed in the Client Portal so you can keep track of your valuable hardware. If you have any other assets not related to IT these can also be added by you as your central asset register.
Requests for support or progress updates can be managed through the Portal, and quotes for additional hardware or services managed here too.
We’re proud to have 100% retention of clients since the business started in 2017; We hope you’ll be one of them.
“We have been using Penntech for around 6 years now and have had a great experience.”
We have been using Penntech for around 6 years now and have had a great experience. Every member of the team we interreact with is friendly and helpful and our queries are always answered quickly.
“Their vast amount of knowledge and speed in response is second to none.”
We cannot recommend Penntech highly enough for their continuous IT support, we have worked with them for years, and there is truly nothing that they cannot solve or help with. Their vast amount of knowledge and speed in response is second to none.
“I can't recommend Penntech highly enough”
I’ve known Lewis since working with him at CIFF in 2011. More recently, he has built up an excellent business which supports a number of my past and present clients. He also supports my business. Lewis is first rate and equally importantly, he has built a good team around him to provide quality, responsive IT support.
“Their knowledge is outstanding”
Penntech IT Solutions attitude to problem-solving in a proactive way is second to none. They are flexible, quick and efficient in respect of their on-site and remote services. There are numerous examples when Penntech has at short notice, resolved important issues, whether during or out of office hours. They have never let our company down and we will endeavour to continue to utilise their services.
“Nothing is too big or too small to assist with”
Penntech has worked with us for a number of years now and has always gone above and beyond to provide an efficient professional service in every circumstance. Their friendly responsive approach is refreshing.
“Friendly and approachable, but also excellent technically”
As a barristers chambers we have industry-specific data protection requirements. Penntech showed in-depth knowledge about the interaction between these requirements and technical IT aspects.
“I highly recommend them and will be using them again.”
Penntech helped us migrate and merge our inboxes for our small restaurant and bar group. They were super efficient and got everything done within 24 hours.
“Nothing is too much trouble & response times are very efficient – would highly recommend to anyone needing IT support.”
We have been using Penntech for around a year and the support and service from the team has been brilliant. They are always happy to go the extra mile and are very patient with my many requests for help! Nothing is too much trouble & response times are very efficient – would highly recommend to anyone needing IT support.
“They are a pleasure to work with make dealing with IT issues straightforward!”
Our overall experience with Penntech has been great; quick support and always trustworthy. The team is very knowledgeable and offer alternative solutions. They were immensely helpful with setting up our new office and providing us with the appropriate solutions required. They are a pleasure to work with make dealing with IT issues straightforward!
“The Penntech team's 'can do' approach is something that we have come to rely on.”
The Penntech team’s ‘can do’ approach is something that we have come to rely on. During their first year of engagement, the Penntech team identified IT redundancies and inefficiencies, which resulted in cost-savings equal to, if not more than their annual fee. Lewis and his team are cost-conscious, profoundly knowledgeable and can understand and communicate at all levels of our organisation. I would highly recommend Penntech IT Solutions for IT support.
“Penntech have always been refreshing clear in their comms, avoiding IT gobbledygook.”
“They are speedy to respond, excellent at what they do and outstanding value for money.”
We tried several IT Services and Support Companies before coming across Pennech. All of them left us with a series of frustration and often annoyance. We had begun to think this was how it was for SME’s in this sector. However, thankfully Penntech are a totally different proposition. They are speedy to respond, excellent at what they do and outstanding value for money. We consider them to be an extension of the company and not an outsourced supplier.
“They have provided us with excellent support, clever solutions and also hardware support, too.”
Serviced by Penntech for over 3 years. They have provided us with excellent support, clever solutions and also hardware support, too. From server builds, software provision, remote/local backup facilities, fast and reliable Wifi solutions to PC/MAC desktop/laptop support. Excellent and reliable service – most of all knowledgeable and friendly people to work with.
“A very professional IT managed service provider run by great people.”
A very professional IT managed service provider run by great people. Penntech has the ambition to do the very best they can for their clients.
“They are professional, technically brilliant, don't over complicate things, very friendly and the staff feel comfortable dealing with them on a daily basis.”
Lewis and the team at Penntech are seen very much as an extension of our business. They are professional, technically brilliant, don’t over complicate things, very friendly and the staff feel comfortable dealing with them on a daily basis. They have a good understanding of our needs and go above and beyond to ensure we can get on with our day to day business, safe in the knowledge that if anything goes wrong technically that Penntech will resolve it efficiently.
“They give me complete confidence in our IT set up and I wouldn’t hesitate to recommend them. Great service!”
I’ve known PennTech for several years now and they have always been proactive, very knowledgeable and over delivered every time we’ve called them. They give me complete confidence in our IT set up and I wouldn’t hesitate to recommend them. Great service!
“They are spot on, and I highly recommend the Penntech team.”
After years of searching for a reliable IT service we finally found Penntech who have been brilliant for over 4 years. They are spot on, and I highly recommend the Penntech team.
“Would highly recommend working with Penntech!”
Lewis and the team are extremely knowledgeable, easy to communicate with, very patient & understanding of our needs. Would highly recommend working with Penntech!
“A 5 star service for sure.”
Require I.T services? Look no further than Penntech IT Solutions. You will be surprised what they can do for your business. A 5 star service for sure.
“Essentially exactly the kind of support we need to keep our small business running smoothly.”
They’ve been great, very down-to-earth, easy to work with, understanding of our needs and completely transparent! Essentially exactly the kind of support we need to keep our small business running smoothly.
Flood and Partners
“Friendly, Extremely helpful guys!”
Friendly, Extremely helpful guys! Always there to help fix any type of problem even if its just a quick restart 🙂 Would highly recommend as they are always happy to help no matter what time of day.
“Would recommend without hesitation.”
First class service delivery from a highly professional IT solutions company. Would recommend without hesitation.
Lewis and his team are fantastic! Highly recommended
“They have transformed our IT at a remarkable price.”
I can’t rate their service highly enough. They have transformed our IT at a remarkable price.
“If you have an IT problem these guys will fix it with ease and charm.”
If you have an IT problem these guys will fix it with ease and charm.
Our IT specialists in London are at the heart of our company. They are agile, responsive and committed to our clients’ needs. Each engineer is trained and certified with Microsoft before working on the helpdesk. Meet the leadership team of Penntech.
Penntech IT Solutions was born out of my passion for delivering professional IT services from a personal stance, and is now a team of IT Specialists in London. I don’t believe that we need to wear suits or follow the norm to be able to offer a first-class service.
Before starting Penntech I spent 11 years working across multiple sectors, from accounting to insurance, private equity and non-profit, and understand the balance between business and being human.
The real me: Weekends are best spent out and about, a run, a drink, a meal. I love keeping active with my wife and dog, whether exploring the UK, other cultures or jumping on my snowboard.
I’ve been working in IT Support across multiple service providers for the last 10 years and have gained experience in multiple sectors including hedge funds and private equity. During my time in the industry, I’ve worked my way from helpdesk to project engineer.
Completing a multitude of projects, ranging from cloud migrations to server deployments and network design encompassing high availability. I’m proud to be part of the Penntech team of IT Specialists.
The real me: I am a big fan of the Marvel cinematic universe, favourite one by far is Avengers Endgame. I play a few games on Xbox with friends such as Battle Royals and roleplay games when I have time around being with the family going on day trips and walks around the beach.
Business & People Manager
I joined Penntech IT Solutions post-sale of my outsourced HR business. I now work with the team developing and supporting the business and its valued Clients in my role of Business & People Manager.
My career has been in blue-chip organisations at HR Director level until 2005 when I decided to brave it and start my HR managed service business. Equipped with my Business Management Degree, HR Degree and 20 years’ experience at HR Director level, I started that journey… and what an exciting journey!
The real me: I live outside of London in a rural area where I love to walk with my two dogs in the woods. I also enjoy swimming and the odd glass or two of wine!
If you’re looking to solve an IT problem then you’re in the right place. We’re a leading provider of IT Support in London. We’re centrally located to provide responsive and critical solutions to your IT needs.
IT security is a set of cybersecurity tools and strategies that prevents unauthorised access to your business’ assets.
As an IT Company in London we offer IT Consultant Services that provide specialised IT expertise. We can provide objective technical advice, IT strategy development or IT project delivery.
Find out how we can help you and where our IT Solutions can be provided to you and your company.
Or give us a call+44 (0) 2033 711 810