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Client onboarding

We make the journey with our Clients straight-forward and provide the tools necessary for their internal reporting and measurement.
Penntech Portal Dashboard

Onboarding information

Not entirely sure what the benefits are of Managed Services?  Check out our Managed IT Services – What are they? Infographic.

If you’d like to understand more about our range of services, the Penntech Services Infodeck will provide you with an overview, but it is not intended to be exhaustive.

The New Client Handbook is provided at the outset and covers everything our clients may need.  It also sets out all options for support, be it phone, email, our website support pages or direct from desktops.

We provide all primary contacts with access to the Penntech Portal where our clients can manage tickets and SLA’s.  Portal access can be assigned to other team members with relevant security levels to view their own or the team’s activities.

All team members have access to raise tickets quickly and efficiently through the Penntech endpoint located in their desktop taskbar.  We make it as easy as possible and cover all preferred options.

Penntech’s Client Portal

The dashboard view provides a snapshot of all activity, which can drill down for Management Reporting. The dashboard offers search functionality and an overview of the infrastructure’s health through graphs for ease.


Security is a major problem for all businesses, regardless of size. Software patching and antivirus is a critical aspect of cybersecurity management. Individual user hardware is monitored and managed 24/7 to protect you.

Asset register

IT Assets are listed in the Client Portal so you can keep track of your valuable hardware. If you have any other assets not related to IT these can also be added by you as your central asset register.

Raise tickets

Requests for support or progress updates can be managed through the Portal, and quotes for additional hardware or services managed here too.

What our client’s say

We’re proud to have 100% retention of clients since the business started in 2017;  We hope you’ll be one of them.

Meet The Leadership Team at Penntech

Our IT specialists in London are at the heart of our company. They are agile, responsive and committed to our clients’ needs. Each engineer is trained and certified with Microsoft before working on the helpdesk. Meet the leadership team of Penntech.

Our IT Support Services | We’re unique

  • We don’t tie our clients into long-term contracts we don’t feel the need to
  • We don’t enforce our technical stack on you | each client’s needs are bespoke and we work for you
  • We have 5* Google ratings from genuinely satisfied clients
  • 80% of our growth has been through current client referrals
  • We’re proud to have 100% client retention since 2017 when Penntech was established
  • We’ve achieved the above through our customer obsession, passion for innovation, and commitment to service excellence.  Everyone could say that but ask our current Clients.

Contact our IT Support Engineers today to learn more

Find out how we can help you and where our IT Solutions can be provided to you and your company.