IT Managed Services | Great IT Support starts here
Think of our IT Managed Services Team supporting your business as integrated. We understand your business, your infrastructure and what’s best for you in terms of IT. We don’t impose their fixed systems, processes and third-party supplier preferences on you – that’s not the deal. We work with you to achieve your IT objectives at any level.
Our IT Managed Service (aka outsourced support service to some) enables you to efficiently manage your corporate IT budget. To further consolidate IT outgoings, we can manage anything from domain and web hosting to cloud based infrastructure and internal networks.
For a fixed monthly fee, we can become the IT department you need to ensure that your business is IT-ready and fully optimised for competitive advantage. In this modern age of computing and technology, businesses do not always have the internal knowledge, time or experience to cover the entire spectrum of available Information Technology. What if something goes wrong and your own client is dependent on you for meeting their deadline? The excuse of ‘the system went down’ is unacceptable. By choosing an IT Managed Service you don’t have to worry about trying to find someone to fix your problem, we fix it for you.
A bit more detail…
IT Managed Service is the provision of an IT Partner to provide a whole range of solutions to businesses that minimise cost and maximise benefit. For example, we provide:
- 24/7 monitoring
- Helpdesk support for day to day user or wider business issues
- Provision of security measures, including patch update routines
- On site visits by qualified technicians as required
- Disaster recovery solutions
- Vendor management
- And there’s more!
We are always working proactively behind the scenes, so we can catch any issues early, and ensure your infrastructure remains robust. We achieve this using the best range of monitoring and management tools. We rigorously analyse all tools we use to be confident they are the right solution. We don’t rest on our laurels; we continually analyse to ensure all our external partners are aligned to our values of Continuous Improvement.
We could go into detail but, there’s not one fit for all. We don’t shoehorn to fit our Managed IT Service we plan with our Clients for both now and scalability.
We make sure that your team members focus on what makes your business profitable and that includes proactive management and speedy resolutions on our part.
We take the jargon out of IT (genuinely!) although if you want us to talk in technical terms then we will.
We are proud of achievement of our SLAs – we have never let the side down and don’t intend to. Our clients come first.
We don’t send along a salesperson. Our Technicians are our sales team. Why? Because they don’t say we can do something that’s not possible based on margins and commissions. If we say we can delivery, we can and will.
We’ve never lost a client and we’re proud of that. Once with us our clients stay.
There are several solutions available:
- Retained IT Services
- Block of hours Agreement
- Ad hoc support
We can tailor our solutions to your budget, and we won’t be beaten on price on a like for like basis.
We partner with your business. We provided dedicated resources. Our qualified team are committed to continuous development (we make it mandatory and bring in like-minded, customer-centric team members through our recruitment practices).
Our IT support packages offer best value, technical excellence and outstanding IT help desk support and response times. That’s what our clients tell us.
If you’d like a Free Audit of your IT Infrastructure (absolutely no obligation) then just reach out to us.