As cybersecurity risks evolve, so too must the standards and frameworks designed to protect organisations. In April 2025, the National Cyber Security Centre (NCSC) introduced updated Cyber Essentials requirements (version 3.2) and a new self-assessment questionnaire called Willow, replacing the previous Montpellier set.
For any business or organisation seeking certification (or renewal), adapting early is key. Below is a step-by-step guide to help you navigate the transition and be well prepared.
Before diving into how to prepare, it’s essential to understand the changes. While many updates focus on clarification and consistency, they still carry compliance implications that should not be overlooked.
The Montpellier question set is being retired, and all new Cyber Essentials assessments from 28 April 2025 will use the Willow questionnaire. This is a more streamlined and better-structured approach designed to reflect modern working practices and terminology.
Several terms have been refined to make the scope more straightforward:
The update officially enables passwordless authentication, including biometrics or FIDO2 security keys. This aligns with modern security trends and reduces the risk of credential theft.
Cyber Essentials Plus has also been updated. The test specification has been renamed and expanded to include more precise requirements for scope validation, device sampling, and segregation. This means auditors will apply more rigorous checks to ensure that your technical audit aligns with the scope defined in your self-assessment.
Software and systems that have reached the end of life (EOL) are still not permitted. Any such systems must be replaced or removed from the environment to remain compliant.
Overall, these changes are evolutionary rather than revolutionary; however, they do require attention to detail and careful preparation.
1. Review the Updated Documentation
Download the Requirements for IT Infrastructure v3.2, the new Willow question set, and the updated Cyber Essentials Plus Test Specification from IASME or the NCSC. Compare these with your current documentation and policies to ensure alignment.
2. Perform a Gap Analysis
Assess your current security measures against the new requirements. Focus on:
3. Upgrade or Adapt Controls
4. Update Policies and Procedures
Revise internal documents to reflect the new terminology:
5. Train Staff
Educate staff on the changes, especially regarding passwordless logins, prompt remediation, and secure remote working. Train IT staff on applying non-traditional fixes (registry/config changes).
6. Conduct a Dry Run
Run through the Willow questionnaire internally and simulate the sampling checks used in Cyber Essentials Plus. This will highlight any weak areas that need to be resolved before the actual audit.
7. Work With a Certification Body
Engage an accredited certification body early, particularly one already experienced with the Willow updates. They can help interpret tricky points and validate your preparation.
The 2025 update to Cyber Essentials (v3.2) introduces a new Willow questionnaire, updated terminology, and clearer expectations for remote working, vulnerability management, and passwordless authentication. While the changes aren’t drastic, organisations must adapt their policies, technical controls, and audit readiness to remain compliant.
By acting early—reviewing the documentation, performing a gap analysis, and upgrading your processes—you can ensure a smooth transition and maintain your certification with confidence.
You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can put a damper on your day. They’re frustrating, time-consuming, and seem like a never-ending cycle of issues.
Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.
We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.
Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.
We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.
We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.
Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.
We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.
With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions..
Contact us today or explore the range of support packages on offer.
Business owners often have to wear many hats, from handling HR and marketing tasks to managing the finances. One task…
Cool Windows 11 Features That May Make You Love This OS
Microsoft released the Windows 11 operating system (OS) over a year ago. It was well-received mainly with reviews as stable…
6 Ways to Prevent Misconfiguration (the Main Cause of Cloud Breaches)
Misconfiguration of cloud solutions is often overlooked when companies plan cybersecurity strategies. Cloud apps are typically quick and easy to…
4 Proven Ways to Mitigate the Costs of a Data Breach
No business wants to suffer a data breach, but unfortunately, it’s difficult to avoid them in today’s environment. Approximately 83%…
The benefits of AI include advancing our technology, improving business operations, and much more. Adoption of AI has more than doubled…
Leading Password Managers for Personal and Business
We hope that your business is already considering a password manager system, but there’s still the matter of finding the…
What’s Changing in the Cybersecurity Insurance Market?
Cybersecurity insurance is still a pretty new concept for many SMBs. It was initially introduced in the 1990s to provide coverage for large enterprises. It covered things like data processing errors and online media.
What are the advantages of implementing Conditional Access?
It seems that nearly as long as passwords have been around, they’ve been a major source of security concern. Eighty-one…
The SME Guide to Microsoft 365 Copilot
Artificial intelligence is reshaping the way businesses work—and nowhere is this more evident than in Microsoft 365. With Copilot now…
AI Attacks and the Role of Backups
Artificial intelligence (AI) is transforming cybersecurity – both for defenders and attackers. While businesses adopt AI-powered tools to strengthen protection,…
AI in Cyber Security: Friend or Foe?
Artificial Intelligence (AI) is rapidly changing the way businesses operate — including how they protect themselves from cyber threats. For…
Avoiding Costly Downtime in 2025
In today’s digital-first world, businesses rely more than ever on constant connectivity and system availability. Yet despite modern advances in…
MSP Insights: ISO 27001 in Practice
In 2025, data protection and cyber resilience remain top priorities for businesses of all sizes. ISO 27001, the international standard…
SharePoint: The Future of File Storage
For many years, traditional file servers were the backbone of business operations. They provided shared drives where employees stored documents…
Managing Multi-Tenant Environments – Best Practices for 2025
As businesses adopt more cloud services and expand globally, managing multi-tenant environments has become a critical challenge for IT teams…
Why Cyber Insurance Isn’t Enough
Cyber insurance has become a popular safety net for organisations worried about the growing threat of cyber attacks. While having…
Managed Service Providers (MSPs) have traditionally been viewed as the go-to partners for IT support, helping businesses with system maintenance,…