Since the pandemic, employers around the world have needed to change, including IT Support in London. They’ve had to shift how their employees operate. Remote work is very much here to stay. Organisations and employees can both benefit from the work-from-home and hybrid work revolution.
Cost savings is a driver for supporting remote work. Employee morale and productivity also can be higher when employers grant this flexibility.
A majority of organisations support some level of remote work. Statistics show that:
While there are benefits, there are also challenges to this new environment. Employers worry about the cybersecurity risks of remote teams. Managers can find it more challenging to make sure employees are doing what they should do.
The remote and hybrid work environment has led to the rise of employee monitoring tools. These tools have mixed reviews from employees.
Employee monitoring software tracks digital movements, including general clock-in clock-out tracking to taking screenshots of an employee’s computer several times per hour.
Tracking tools like Hubstaff and BambooHR track many activities on a person’s computer. The information is then sent to the company in a daily or weekly report.
Items that these tools can track are:
The most invasive of tools can even track the sounds and video of the employee. Tracking can be visible, so the employee knows about it or hidden from the employee. It depends on the tool used and the ethical considerations of the employer.
This type of monitoring can benefit an organisation worried about “productivity theft.” But it can also alienate good employees and torpedo morale and trust. Weigh the pros and cons before you set up this type of system.
One feature of many tracking tools is the ability to track time by a project which helps managers understand where employees are prioritising their time. Knowing how much time employees spend on a project helps with ROI projections.
One thing that employers worry about with remote employees is that they will waste time. A manager doesn’t want to pay someone only to find out the employee spent half their time on Facebook.
About half of monitored employees spend 3+ hours per day on non-work activities. When employees know their boss monitors their app usage, they’re less likely to waste time.
Smaller companies that work with fully remote teams may find tracking tools convenient. Employees or freelancers can track their time at the click of a button. Employers can put an hour-per-week cap on time. They can also manage payments automatically through the app.
When monitoring is introduced, morale can plummet, which takes productivity along with it.
Instead of focusing on work entirely, various thoughts go through employees’ minds. Such as, “If I think about this problem too long, is the tracking going to give me a low productivity score?” Or “What happens when I’m on the phone with a customer and not moving my mouse around? Will the tracking make it look like I’m not working?”
Some of the feelings that employees can have when monitored are:
Many of these tracking tools send employees and employers “activity reports.” These reports look at keyboard and mouse activity during a specific time.
But what if the employee must solve a workflow issue and needs to use their brain, not the mouse? What if a salesperson is on the phone with a customer, not using their keyboard? Teams or Zoom calls bring a similar problem. If you’re in a Team or Zoom call (or on your regular phone), your mouse and keyboard aren’t in use.
Yet, the activity report doesn’t include this information. It will simply give a score of x% based on keyboard and mouse activity which could provide skewed results.
Nearly half (47%) of surveyed employees stated they would quit if their boss tracked them. Employers implementing monitoring can alienate good employees and make them feel untrusted. They can also feel unappreciated.
When you relegate everyone to a number of keyboard strokes, you constrain creativity. Good employees often stay with companies where they feel appreciated and can grow. Once that’s gone, they’re likely to leave.
A few things to think about when finding the right balance between tracking too much or too little are:
Cloud tools are an essential part of your business. You should deploy them thoughtfully. Give us a call today to schedule a chat and get valuable advice from Penntech IT Support in London.
You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can really put a damper on your day. They’re frustrating, time-consuming, and can seem like a never-ending cycle of issues.
We’re always just a phone call away; we live and breathe IT services. We’re here to help your business with anything that could go wrong with your systems or devices. We’re ready to solve any problem you throw our way!
Contact us today or explore the range of support p
6 Things You Should Do to Handle Data Privacy Updates
Once data began going digital, authorities realised a need to protect it. Thus, data privacy rules and regulations are created…
6 Steps to Effective Vulnerability Management for Your Technology
Technology vulnerabilities are an unfortunate side effect of innovation. When software companies push new updates, the code often has weaknesses….
Business owners often have to wear many hats, from handling HR and marketing tasks to managing the finances. One task…
Cool Windows 11 Features That May Make You Love This OS
Microsoft released the Windows 11 operating system (OS) over a year ago. It was well-received mainly with reviews as stable…
6 Ways to Prevent Misconfiguration (the Main Cause of Cloud Breaches)
Misconfiguration of cloud solutions is often overlooked when companies plan cybersecurity strategies. Cloud apps are typically quick and easy to…
4 Proven Ways to Mitigate the Costs of a Data Breach
No business wants to suffer a data breach, but unfortunately, it’s difficult to avoid them in today’s environment. Approximately 83%…
The benefits of AI include advancing our technology, improving business operations, and much more. Adoption of AI has more than doubled…
Leading Password Managers for Personal and Business
We hope that your business is already considering a password manager system, but there’s still the matter of finding the…
You often hear the words “digital transformation” and “collaboration.” But what do they actually mean? What do they mean for…
What’s Changing in the Cybersecurity Insurance Market?
Cybersecurity insurance is still a pretty new concept for many SMBs. It was initially introduced in the 1990s to provide coverage for large enterprises. It covered things like data processing errors and online media.
What to include in a Year-end Technology Infrastructure Review
When the year is coming to a close, it’s the perfect time to plan for the future. Most businesses begin…
What are the advantages of implementing Conditional Access?
It seems that nearly as long as passwords have been around, they’ve been a major source of security concern. Eighty-one…
Simple Setup Checklist for Microsoft Teams
Microsoft Teams is a lot of things. It’s a video conferencing tool, a team messaging channel, and a tool for…
Passwords: Is It Time to Ditch for More Secure Passkeys?
Passwords are the most used authentication method but are among the weakest. Passwords are often easy to guess or steal….
What is App Fatigue & Why is it a Security Issue?
The number of apps and web tools employees use regularly continues to increase. Most departments have about 40-60 different digital…
IT Support and Services in London
What is included in IT support services? IT support services for businesses include servers, email, cloud services, telephone, mobile phones,…
These Everyday Objects Can Lead to Identity Theft
You wouldn’t think a child’s toy could lead to a breach of your data. But this happens all the time….
How to Use the New Virtual Appointments in Microsoft Teams
Scheduling appointments is an everyday activity. Salespeople often set up virtual appointments to answer questions about a product. Software companies…
Streamline Your Business And Boost Productivity With Expert Business IT Support In London
In today’s fast-paced business world, efficiency is a top priority for any organisation. With many tasks to manage and deadlines…
7 Customer-Facing Technologies to Give You an Advantage
Customers look for convenience. In today’s world, that means technology that makes their life easier. From webforms to POS systems,…
What is a good message for auto-reply? A good message for an auto-reply depends on the context of the situation….
What Is Push-Bombing & How Can You Prevent It?
Cloud account takeover has become a significant problem for organisations. Think about how much work your company does that requires…