What Are The Benefits of Using a Professional IT Support Company?

8 min read

Have you ever experienced a technology issue that frustrated you so much that you wished someone could help you figure it out? Working with an experienced IT Support Company can offer the timely and reliable assistance you need to keep your business running smoothly. Learn more about their benefits and services and how to get started today!

Proactive IT Support Solutions

By utilising professional IT Support services, businesses can gain access to proactive solutions that prevent technology-related issues before they happen. Experienced IT technicians have the expertise and tools necessary to monitor computer systems and networks, allowing them to identify and resolve tech problems quickly before they have a chance to develop into something more serious. This can help prevent costly downtime while providing peace of mind knowing that their technology is in reliable hands.

Access to Advanced Technologies & Expertise

An IT support company provides access to technologies and expertise that may not be available in day-to-day operations. Advanced technologies such as virtualisation, cloud computing and server security can help businesses better manage their information system without specialised skills or deep levels of investing. Moreover, technical expertise from professionals ensures that these projects can be managed effectively, carrying out installation and configuration processes in the most cost-effective manner possible.

Cost-Effective Services & Fixed Price Contracts Options

Partnering with a professional IT support company can save businesses money in the long run. An IT support company can offer cost-effective services and fixed-price contracts allowing businesses to budget accordingly for specific IT services, such as server installation and migration. Additionally, professional IT support companies can provide access to advanced technology at a lower cost than if the business was to purchase the technology by itself. This saves businesses money while giving them access to the newest technology on the market.

Business Continuity Solutions & Disaster Recovery Planning Support

Professional IT Support Companies can help businesses plan for unexpected events by providing continuity and disaster recovery solutions. Continuity solutions protect businesses from unforeseen circumstances that may disrupt their operations, such as power outages or natural disasters. Disaster recovery planning is equally important as it helps businesses plan what to do if the worst should happen and how quickly they can respond. By partnering with an IT Support Company, businesses can be confident knowing that their critical data will be backed up, secure, and restorable in any emergency.

IT Staff

If you’re an IT manager needing assistance, an IT support company might be just what you need! They can provide expertise and guidance in the areas you need most and help ease some of the strain of managing IT systems. With their help, you can focus on other essential aspects of your work instead of tackling every issue yourself.

Companies can benefit from partnering with an IT support company, allowing them to offload help desk and end-user support tasks so they can focus on their core objectives. Outsourcing these services to an experienced IT partner gives organisations the confidence that their technology needs are met consistently in a cost-effective, reliable and efficient way.

Our IT support company’s experienced team helps you create and implement valuable strategies that achieve your business goals while limiting potential downtime. On top of this, we provide comprehensive support to your frontline staff, making day-to-day IT operations much more manageable.

Choosing the right IT support company for your needs can be daunting. But when you partner with a diverse team of specialists with niche expertise and experience in their field, you can be sure you’re getting the best possible quality of service.

Compliance Solutions

Managed IT Services, sometimes referred to as ‘IT support’, is a type of company that helps organisations manage their technological infrastructure and compliance. These services include monitoring hardware and software, resolving technical issues, backup and recovery and other IT-related tasks. Managed IT Services providers are responsible for supporting an organisation’s current technology, anticipating growth needs, and recommending changes/upgrades to keep an organisation current.

If you’re looking for a reliable technology partner to help your business succeed, an IT support company could be the answer. An IT support company provides services like cloud hosting, managed server maintenance, and software support so that you can focus on the success of your business.

Cloud Solutions

If you want to migrate to the cloud, relying on an experienced IT support company can help make the transition smooth and successful. With cloud-managed services, an IT Support company can provide reliable solutions for any business looking to adopt a cloud environment with minimal time and effort. Solutions integrate seamlessly, giving you long-term simplicity and maximum productivity.

IT Security Services

An IT support company provides effective cybersecurity solutions to help your business operationalise and enhance its security posture. An IT Support company will offer various services, including network segmentation, systems implementation, testing and monitoring, vulnerability and patch management. Compliance audits are also available to ensure maximum security for your organisation and guard against potential data breaches that could damage your reputation.

An IT support company can protect your IT assets, such as computers, mobile devices, servers, and firewalls. Solutions not only safeguard against external and internal threats but also helps prevent data loss caused by human error or natural disasters.


An IT support company equips people with the right tools, technology, and assistance to perform their work. They understand how a solid communications and collaboration strategy can improve employee efficiency and overall business success. Therefore, they offer advanced communication and collaboration tools to ensure talented individuals can deliver top-notch customer experiences without compromising performance.

Is your business facing issues with outdated applications, communication barriers or a lack of collaboration tools? An IT support company can provide the best solutions to these challenges by leveraging software such as Microsoft Teams and leading VoIP platforms. With IT support services, you’ll be able to focus on the content of conversations without worrying about clarity and accuracy.


As businesses strive to keep up with new technology advancements, they require reliable IT support to ensure their infrastructure meets the current market’s demands. That’s why companies are turning to IT support companies to introduce and maintain cutting-edge IT strategies that will allow them to deliver undisrupted products and services continuously.

When it comes to technology and software, businesses these days need reliable support that helps keep their applications running smoothly so they can focus on innovation rather than maintenance. That’s why it is essential to partner with a reputable IT support company that understands your bespoke business needs and can provide you with the solutions, tools, and services you need to stay competitive in today’s marketplace.

Do you need the best IT Support for your business?

You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can really put a damper on your day. They’re frustrating, time-consuming, and can seem like a never-ending cycle of issues.

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10 Signs That Your Business Needs to Hire an IT Support Company

IT Consulting Services in London | Penntech IT Solutions

We’re unique because…

  • We don’t tie our clients into long-term contracts we don’t feel the need to
  • We don’t enforce our technical stack on you | each client’s needs are bespoke, and we work for you, not for us
  • We have 5* Google ratings from genuinely satisfied clients
  • 80% of our growth has been through current client referrals
  • We’re proud to have 100% client retention since Penntech was established
  • We’ve achieved the above through our customer obsession, passion for innovation, and commitment to service excellence.  Everyone could say that but ask our current clients.

We’re always just a phone call away; we live and breathe IT services. We’re here to help your business with anything that could go wrong with your systems or devices. We’re ready to solve any problem you throw our way!

Contact us today or explore the range of support packages on offer.

Me Mo
10 February 2023
We cannot recommend Penntech highly enough for their continuous IT support, we have worked with them for years and there is truly nothing that they cannot solve or help with. Their vast amount of knowledge and speed in response is second to none.
Alasdair Gray
6 February 2023
We have been using Penntech for around 6 years now and have had a great experience. Every member of the team we interreact with is friendly and helpful and our queries are always answered quickly.
Chris Sheasby
22 March 2021
I've known Lewis since working with him at CIFF in 2011. More recently, he has built-up an excellent business which supports a number of my past and present clients. He also supports my business. Lewis is first rate and equally importantly, he has built a good team around him to provide quality, responsive IT support. I can't recommend Penntech highly enough.
Rebecca Groves
20 July 2020
Penntech have worked with us for a number of years now and have always gone above and beyond to provide an efficient professional service in every circumstance. Their friendly responsive approach is refreshing and nothing is too big or too small to assist with.
nick groves
20 July 2020
Lewis and his team are fantastic! Highly recommended
Demstone Chambers
29 May 2020
Friendly and approachable, but also excellent technically. As a barristers chambers we have industry-specific data protection requirements. Penntech showed in-depth knowledge about the interaction between these requirements and technical IT aspects.
Marion Caillat
20 May 2020
Penntech helped us migrate and merge our inbox's for our small restaurant and bar group. They were super efficient and got everything done within 24 hours. I highly recommend them and will be using them again.
Jonathan Davies
18 May 2020
Heartstyles have worked with Penntech for 3 years. The initial brief to sort out our global IT requirements. Penntech have always been refreshing clear in their comms, avoiding IT gobbledygook. No job has been too small to support and they always deliver above and beyond what was required and within budget. They clearly know what they’re doing and the level of service is always outstanding
leigh ryan
18 May 2020
Lewis and the team at Penntech are seen very much as an extension of our business. They are professional, technically brilliant, don't over complicate things, very friendly and the staff feel comfortable dealing with them on a daily basis. They have a good understanding of our needs and go above and beyond to ensure we can get on with our day to day business, safe in the knowledge that if anything goes wrong technically that Penntech will resolve it efficiently. Leigh Ryan, CIO, MGAM Ltd

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